- In stock, ready to ship
- Backordered, shipping soon
Product Features:
-
Perfect for cooking hot pot and fried food!
- 2 Pair Set. Two colours - grey and white.
- Anti-slip tip to help keep hold of the food
Product Specifications:
-
Country of manufacture: Japan
- Material: Bamboo (Painting: Urethane coating)
- Size (Approx.): Length 33cm
Care instructions:
- Wash in hot or tap water and wipe off moisture with a soft cloth as early as possible after use
- Keep out of direct sunlight which may cause discoloration or deformation
- Not dishwasher, drier or microwave-safe
- If there is any crack in the coating stop using it and replace it with a new one
- Keep out of reach of children
- Avoid using a scourer or scouring powder
- Boiling over time or heating on an open fire may cause deformation
- Avoid using this product except as chopsticks.
Notes:
- Images shown are only a representation and may vary.
- Products are imported directly from Japan. Instructions may be written in Japanese only.
Australia & New Zealand Shipping Information
Shipping Within Australia
ORDER PROCESSING
- Orders dispatched within 1–3 business days
- As a family-operated business, occasional delays may occur during Queensland school holidays or peak seasons
| Order amount | Method | Estimated delivery | Cost |
|---|---|---|---|
| Under $129 | Standard shipping | 2–6 business days after dispatch | $13.50 |
| Over $129 (after discounts) | Standard shipping | 2–6 business days after dispatch | Free shipping |
Need it faster? Express shipping within Australia is available on request. Please email our customer service team at info@shoppuroo.com.au for details and a quote.
International Shipping - New Zealand
We now deliver to New Zealand via Australia Post — offering both standard and express international options.
ORDER PROCESSING
- Orders dispatched within 1–3 business days
- Shipping costs calculated at checkout based on total order weight (including packaging)
SHIPPING METHODS & DELIVERY TIMES
| Method | Estimated delivery | Cost |
|---|---|---|
| International standard | 4–7 business days after dispatch | Calculated at checkout |
| International express | 2–5 business days after dispatch | Calculated at checkout |
CURRENCY & PAYMENT
DUTIES, TAXES & IMPORT CHARGES
PRODUCT AVAILABILITY
While we strive to keep our online inventory as accurate as possible, occasional discrepancies may occur due to clerical errors or other factors beyond our control.
If an item you ordered is unavailable, we will notify you via your provided email or contact number. In such cases, you may choose from the following options:
- Choose an alternative product
- Receive store credit
- Request a refund
PRE-ORDERS & BACK-ORDERS
Pre-ordering or back-ordering allows you to purchase items that are currently on-order. These items may be in production, in transit, awaiting delivery, or upcoming releases.
- EARLIEST: 3 weeks
- TYPICAL:4–8 weeks
- EXTENDED: 8–12 weeks
- COMPLEX: 12+ weeks
Delivery times vary depending on the product's status and supplier lead times.
If your order includes both in-stock and pre-order or back-order items, your entire order will be held until all items are available.
All orders — tracking & support
TRACKING
All orders include tracking. You'll receive a shipping confirmation email once dispatched.
ADDRESS ACCURACY
SHIPPING FEES
Shipping fees are non-refundable once your order has been dispatched.
WE'RE HERE TO HELP
Questions about shipping within Australia or to New Zealand? Reach out to the SHOPPUROO team at info@shoppuroo.com.au and we'll make your experience seamless.
Returns & Exchange
For return, please refer to our Returns & Exchange Policy.
Have questions?
Please feel free to reach us using the contact form in the "Ask a Question" section below.
