- In stock, ready to ship
- Backordered, shipping soon
Product Features:
Stay cool and prevent heat stroke with the Cooling Towel Neo. Simply wet and shake this towel on hot days for an instantly refreshing feeling. The fabric uses a unique vaporization structure to absorb and diffuse moisture, creating a cool effect. Choose from three vibrant colors - pink, blue, and green!
Product Specifications:
- Size (Approx.): L20 x W90cm
- Made in China
- Material: 90% polyester, 10% polyurethane
Care instructions:
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Please wash separately from other items as there is a risk of colour fading or dye transfer.
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Do not use it for purposes other than its intended purpose.
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Do not use if it does not suit your skin.
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If you experience any abnormalities while using this product, please stop using it and consult your doctor.
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If you leave it wet with sweat or water, the colour may transfer to other items.
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Do not use the product if it contains moisture, as it may cause mould and odour Please do not leave it in the bag for a long time.
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Do not place in direct sunlight or near fire.
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After washing, adjust the shape and dry in the shade.
- Please avoid using a dryer at home as this may cause shrinkage or deformation.
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Please use and store out of reach of children.
Notes:
- Images shown are only a representation and may vary. The images shown may include colours/patterns that are not available.
- Imported from Japan. Instructions may be written in Japanese only. English translation above is for reference only.
Australia & New Zealand Shipping Information
Shipping Within Australia
ORDER PROCESSING
- Orders dispatched within 1–3 business days
- As a family-operated business, occasional delays may occur during Queensland school holidays or peak seasons
| Order amount | Method | Estimated delivery | Cost |
|---|---|---|---|
| Under $129 | Standard shipping | 2–6 business days after dispatch | $13.50 |
| Over $129 (after discounts) | Standard shipping | 2–6 business days after dispatch | Free shipping |
Need it faster? Express shipping within Australia is available on request. Please email our customer service team at info@shoppuroo.com.au for details and a quote.
International Shipping - New Zealand
We now deliver to New Zealand via Australia Post — offering both standard and express international options.
ORDER PROCESSING
- Orders dispatched within 1–3 business days
- Shipping costs calculated at checkout based on total order weight (including packaging)
SHIPPING METHODS & DELIVERY TIMES
| Method | Estimated delivery | Cost |
|---|---|---|
| International standard | 4–7 business days after dispatch | Calculated at checkout |
| International express | 2–5 business days after dispatch | Calculated at checkout |
CURRENCY & PAYMENT
DUTIES, TAXES & IMPORT CHARGES
PRODUCT AVAILABILITY
While we strive to keep our online inventory as accurate as possible, occasional discrepancies may occur due to clerical errors or other factors beyond our control.
If an item you ordered is unavailable, we will notify you via your provided email or contact number. In such cases, you may choose from the following options:
- Choose an alternative product
- Receive store credit
- Request a refund
PRE-ORDERS & BACK-ORDERS
Pre-ordering or back-ordering allows you to purchase items that are currently on-order. These items may be in production, in transit, awaiting delivery, or upcoming releases.
- EARLIEST: 3 weeks
- TYPICAL:4–8 weeks
- EXTENDED: 8–12 weeks
- COMPLEX: 12+ weeks
Delivery times vary depending on the product's status and supplier lead times.
If your order includes both in-stock and pre-order or back-order items, your entire order will be held until all items are available.
All orders — tracking & support
TRACKING
All orders include tracking. You'll receive a shipping confirmation email once dispatched.
ADDRESS ACCURACY
SHIPPING FEES
Shipping fees are non-refundable once your order has been dispatched.
WE'RE HERE TO HELP
Questions about shipping within Australia or to New Zealand? Reach out to the SHOPPUROO team at info@shoppuroo.com.au and we'll make your experience seamless.
Returns & Exchange
For return, please refer to our Returns & Exchange Policy.
Have questions?
Please feel free to reach us using the contact form in the "Ask a Question" section below.
