Australia & New Zealand Shipping Information
Shipping Within Australia
ORDER PROCESSING
- Orders dispatched within 1–3 business days
- As a family-operated business, occasional delays may occur during Queensland school holidays or peak seasons
SHIPPING RATES & DELIVERY TIMES
| Order amount |
Method |
Estimated delivery |
Cost |
| Under $129 |
Standard shipping |
2–6 business days after dispatch |
$13.50 |
| Over $129 (after discounts)
|
Standard shipping |
2–6 business days after dispatch |
Free shipping |
Bulky items may incur additional charges and are excluded from free shipping, regardless of order value.
Need it faster? Express shipping within Australia is available on request. Please email our customer service team at info@shoppuroo.com.au for details and a quote.
International Shipping - New Zealand
We now deliver to New Zealand via Australia Post — offering both standard and express international options.
ORDER PROCESSING
- Orders dispatched within 1–3 business days
- Shipping costs calculated at checkout based on total order weight (including packaging)
SHIPPING METHODS & DELIVERY TIMES
| Method |
Estimated delivery |
Cost |
| International standard |
4–7 business days after dispatch |
Calculated at checkout |
| International express |
2–5 business days after dispatch |
Calculated at checkout |
Delivery times are estimates and may vary due to customs clearance or peak periods.
CURRENCY & PAYMENT
All NZ orders are charged in New Zealand Dollars (NZD). Use the currency selector at the top-right of our website to view prices in NZD.
DUTIES, TAXES & IMPORT CHARGES
Your order may be subject to GST, import duties, and customs processing fees determined by New Zealand authorities. These charges are payable by the customer and are not included in product or shipping prices.
While we strive to keep our online inventory as accurate as possible, occasional discrepancies may occur due to clerical errors or other factors beyond our control.
If an item you ordered is unavailable, we will notify you via your provided email or contact number. In such cases, you may choose from the following options:
- Choose an alternative product
- Receive store credit
- Request a refund
Pre-ordering or back-ordering allows you to purchase items that are currently on-order. These items may be in production, in transit, awaiting delivery, or upcoming releases.
ESTIMATED DELIVERY WINDOW
- EARLIEST: 3 weeks
-
TYPICAL:4–8 weeks
-
EXTENDED: 8–12 weeks
-
COMPLEX: 12+ weeks
Delivery times vary depending on the product's status and supplier lead times.
MIXED ORDERS — IN-STOCK + PRE-ORDER ITEMS
If your order includes both in-stock and pre-order or back-order items, your entire order will be held until all items are available.
Want your in-stock items sooner? The simplest method is to place a separate order for any pre-order or back-order items.
TRACKING
All orders include tracking. You'll receive a shipping confirmation email once dispatched.
ADDRESS ACCURACY
SHOPPUROO is not responsible for delays or lost parcels due to incorrect or incomplete addresses.
SHIPPING FEES
Shipping fees are non-refundable once your order has been dispatched.
WE'RE HERE TO HELP
Questions about shipping within Australia or to New Zealand? Reach out to the SHOPPUROO team at info@shoppuroo.com.au and we'll make your experience seamless.
